Last Updated: 04/02/2024
1. Introduction
MB Organics is a trusted, secure, and professional export company supplying premium-quality organic and agricultural products from Pakistan to global markets. This policy ensures transparency, reliability, and a smooth transaction process for our clients.
2. Order Processing & Customization
2.1 Order Confirmation
- Orders are processed only after written confirmation via a Proforma Invoice (PI).
- A Minimum Order Quantity (MOQ) may apply, depending on the product and client requirements.
2.2 Custom Packaging & Labeling
- We offer customized packaging and private labeling as per client specifications.
- All labels and packaging comply with international food safety and export standards.
- Clients must specify their packaging and labeling needs at the time of order placement.
3. Shipping & Delivery
3.1 Shipping Methods
We offer global shipping via:
✅ By Air (Cargo & Express Services) – Suitable for urgent and perishable orders.
✅ By Sea (FCL & LCL Shipments) – Cost-effective for bulk shipments.
3.2 Delivery Time
- Air Freight: 7-15 business days.
- Sea Freight: 20-45 business days (depending on destination and customs clearance).
3.3 Shipping Costs & Insurance
- Shipping costs are separate from product pricing and depend on order size, shipping method, and destination.
- MB Organics offers insurance coverage for shipments upon client request (additional charges apply).
- We are not responsible for delays due to customs clearance, unforeseen circumstances, or force majeure events.
4. Pricing & Payment Terms
4.1 Pricing Policy
- Prices are subject to daily market fluctuations, especially in wholesale trading.
- We strive to fix prices for up to 3 days, but beyond that, rates may change.
- Final prices will be confirmed before issuing a Proforma Invoice.
4.2 Payment Methods
We accept the following secure payment options:
✅ Bank Transfer (T/T – Telegraphic Transfer)
✅ Letter of Credit (L/C – For Bulk Orders)
✅ Western Union & MoneyGram (For Small Orders)
✅ Escrow Services (On Request, with applicable fees)
- Payments must be cleared before shipment, unless otherwise agreed.
- Any bank charges or transaction fees are to be borne by the buyer.
5. Samples & Quality Assurance
5.1 Sample Requests
- We provide product samples upon request.
- Clients must bear shipping and handling costs for samples.
- Sample costs may be adjustable against bulk orders.
5.2 Quality Control & Inspection
- All products undergo strict quality control before shipment.
- Clients can request third-party inspections (SGS, Bureau Veritas, etc.), but the cost will be borne by the buyer.
6. Order Delays & Force Majeure
- In cases of natural disasters, political instability, pandemics, labor strikes, or government-imposed restrictions, delays may occur.
- MB Organics will communicate any expected delays as soon as possible.
- Clients should plan their orders in advance to accommodate unexpected disruptions.
7. Security & Client Confidentiality
- All business transactions and client information are kept strictly confidential.
- We do not share client details with third parties, except for logistics and compliance purposes.
- All financial transactions are secure and comply with international trade laws.
8. Policy Updates
This Import & Export Policy is subject to periodic revisions based on market conditions and international regulations.📅 Last Updated: [Date]